Hospitality Mavericks Podcast

Mike Hohnen found his start in the hospitality industry at a young age and through many trials and errors of being in business, he gained experience with about everything. After reflecting on his business ventures, he found that what he was most passionate about was the growth of leadership and how you get to become a good leader.Mike's emphasis on catering to the "little people" and caring about the relationships of others has truly proven successful in the workplace. He shares the questions he asks leaders and items you can implement to become a successful growing leader in any job field ultimately.Connect with Mike:https://mikehohnen.com/https://www.linkedin.com/in/mikehohnen/https://vimeo.com/837628901/c2d7c77690?share=copyhttps://hbr.org/2008/07/putting-the-service-profit-chain-to-workThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

This week we talk with Chris Hughes, expert on marketing and branding. Chris has worked with some of the most significant companies and mastered marketing by learning and teaching others what he is most passionate about - how to scale the story and culture.In this discussion, Chris breaks down his formula for the best company vision and mission, owning your brand's purpose and bringing these alive through a book of culture. Connect with Chris: https://www.linkedin.com/in/chrishughes102/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Oliver Winter, Founder and CEO at a&o Hostels, went from travelling the world with his friends in cheap hostels to founding and running his own affordable yet safe, hostel chain.In this episode, you will also hear how Oliver and his team have goals to go net zero by 2025, the plans they have implemented, and how their employees have participated in achieving and offering solutions to accomplish net zero emissions. Links:https://www.linkedin.com/in/oliver-winter-berlin/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

An expert in the food and beverage industry, Julian Melletin, Director of New Nutrition Business, shares his views and gives advice to any businesses looking to scale.In this conversation, we discuss food data studies. We also cover food fads and trends and how these trends have changed the food industry throughout the years. Julian gives deep insight into New Nutrition's annual report 10 Key Trends in Food, Nutrition & Health and discuss how the power of the internet has greatly impacted consumer decisions on food and health. Julian examines the successes and failures of some of the more prominent food companies and what his advice would be to stay successful in this industry.Links:https://www.new-nutrition.com/https://www.linkedin.com/in/julian-mellentin-8312962/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.Connect with the podcastJoin

In today's episode, we talk with Kat Parsons, Head of Diversity, Inclusion and Belonging at ISS Facility Services UK and Ireland. Kat makes waves in her workplace by ensuring that each employee feels represented, heard and cared for. We cover initiatives and programs that she's implemented in ISS, advice she would give to organizations to execute within their own business, and the overall importance of Diversity, Inclusion and Belonging in the workplace.Connect with Kat:www.iss.co.ukhttps://www.linkedin.com/in/kat-parsons-743a0953/A big thank you to our sponsor Bizimply who is helping progressive leaders and operators make every shift run like clockwork! Head to their website at www.bizimply.com or email them directly at advice@bizimply.com.Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today’s episode, we welcome guest Patrick McDermott, founder of DigiTally, a business that helps retail and hospitality businesses reduce waste and increase margins through digital stock-taking services. Patrick believes that the food waste problem in the developed parts of the world is a serious issue and that it is time for the industry to take responsibility.We delve into the importance of understanding margins, reducing food waste, and training employees for success. Patrick also uncovers engaging with non-monetary figures, digitalising food inventory, and why hard decisions lead to better long-term outcomes.Links:‘The Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 DigiTally: https://www.digitally.io/ Patrick’s LinkedIn: https://ie.linkedin.com/in/patrickmcdermottdt Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders an

In this episode, we are joined by Ashley Godfrey, a hospitality industry expert. After working at Westgate Resorts for six years, she achieved her goal of becoming the director of the recreation department. She then went on to work at Walt Disney World as a management intern, where she quickly climbed the ladder to become a resort duty manager. Unfortunately, COVID-19 led to Ashley's furlough from her job, but ultimately led her to her dream job of teaching hospitality management courses at Escoffier School Of Culinary Arts. Tune in as Ashley shares insights on providing a great customer experience, handling negative online reviews, and the rising costs in the industry. She also emphasizes the importance of empathy in the workplace, providing plant-based menu options, and treating employees well. Links:LinkedIn: https://www.linkedin.com/in/ashleygodfrey  Escoffier School Of Culinary Arts: https://www.escoffier.edu/Connect with the podcast:Join the Hospitality Mavericks newsletter: https://

As a plant-based food advocate, Chantelle Nicholson grew up in New Zealand surrounded by seasonal produce and her love for plants. She is a multi-award winning chef, owner of Apricity Restaurant (Michelin Green Star 2023) in Mayfair, former chef-owner of now-closed and much-loved Covent Garden restaurant Tredwells (the recipient of a green Michelin star in 2021) and All’s Well, a ‘pandemic pop-up’.This was a fascinating conversation where Chantelle talks candidly about food education, building inclusive experiences, operating a restaurant five days a week (not seven!), building time for recovery and recuperation – and what ‘Apricity’ means. Links:‘Planted’ by Chantelle Nicholson: https://www.amazon.com/dp/0857834487 Apricity: https://www.apricityrestaurant.com/Chantelle’s website: https://www.chantellenicholson.com/Chantelle’s Instagram: https://www.instagram.com/chef_chantelle/ Chantelle’s LinkedIn: https://www.linkedin.com/in/chantelle-nicholson-7a01a944/ Connect with the podcast:Join th

HUNGRY is disrupting the $100 billion business food and events industry with a food-tech marketplace and logistics platform. It provides food and engagement solutions for businesses, powered by top local chefs and entrepreneurs. Today we’re joined by the CEO, Jeff Grass, to learn more about corporate catering in the 21s century. We delve into how to scale a culture, a system for feedback loops, providing food experiences, and storytelling through new technologies. Links:HUNGRY: https://tryhungry.com/ Jeff’s LinkedIn: https://www.linkedin.com/in/jeffgrassConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Dan Hudson is the CEO and Founder of GiGL, the anti-CV tech startup making recruitment less boring. Featured in the Startups100 list of top startups of 2023, they are re-shaping the recruitment market with their video-based recruitment platform by delivering a fast, efficient, friendly and fun process for everyone.  In this conversation, Dan unpacks more about his background and how he founded the business. We also explore why volatility is an opportunity, the need to change the way we hire Gen Z, how they have eradicated ‘ghosting’ in the application process, and some learning from operating as a tech-first business. Links:GiGL: https://www.getgigl.com/Dan Hudson’s LinkedIn: https://www.linkedin.com/in/dan-hudson-2736932/GiGL LinkedIn: https://www.linkedin.com/company/getgigl/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run li

If you want to improve your profits in your restaurant, Pilar is your go-to expert. She is the Founder of Pendulo, which supports independent restaurants, pubs and cafes to be more profitable with our software, consultancy and tailor-made solutions.In this interview, we explore why so many businesses operate on losses, Pilar’s experience of “starting from scratch” after losing all of her customers’ data, the power of building strong relationships, and the importance of supporting your local community. Links:‘One Minute Manager’ by Kenneth Blanchard and Spencer Johnson: https://www.amazon.com/dp/074350917X‘Who Moved My Cheese’ by Kenneth Blanchard and Spencer Johnson: https://www.amazon.com/dp/B07F7LS2ZW‘Great Game of Business’ by Bo Burlingham and Jack Stack: https://www.amazon.com/dp/0385348339 Pendulo: https://penduloforce.com/ Pilar’s LinkedIn: https://uk.linkedin.com/in/pilargarcia-penduloforceConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq &nbs

Hotel owner and author of the book ‘A Bridge Not Too Far’, Deepak Ohri, joins the show for the second time. He is the CEO and Chief Happiness Officer at lebua Hotels & Resorts, Bangkok-based luxury hotels and restaurants company with locations in Thailand, India, and New Zealand.We reflect on how he came to run a hotel and discusses the importance of balancing material desires with principles. Deepak also talks about his new book and how he applies these principles in his everyday life, and the need to put people first. Links:‘A Bridge Not Too Far’ by Deepak Ori: https://www.amazon.co.uk/Bridge-Not-Too-Far-Creativity/dp/1957807830‘The Great Game of Business’ by Jack Stack: https://www.amazon.co.uk/dp/B012HTR7V6/ #87 Deepak Ohri, CEO Lebua Hotels and Resorts, on Emotional Touch Points: https://www.hospitalitymavericks.com/87-deepak-ohri-ceo-lebua-hotels-and-resorts-on-emotional-touch-points/Lebua Hotels & Resorts: https://lebua.com/  Connect with the podcast:Join the Hospitality Mav

Today I’m joined by a fellow Dane – Rie Kattrup Lorentzen. She is currently the UK Head of Food at Ole & Steen, and has previously worked for some amazing brands like Wagamama, Whitebread and Bills Restaurants. It’s fascinating to learn about her incredible journey as a chef and working in a male-dominated industry. The conversation sheds light on the challenges that women face in the culinary industry and the impact that they can still make despite the obstacles. Tune in as we unpack more about giving teams clear direction, advice for female leaders, learning from mentors, and the art of keeping dishes simple. Links:Rie Kattrup Lorentzen’s LinkedIn: https://uk.linkedin.com/in/rie-kattrup-lorentzen-72444b3 Ole & Steen: https://oleandsteen.co.uk/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head t

Matt Tebbit is spearheading the University of Reading’s emphasis on human and planetary health by using the Menus of Change guiding principles and by supporting cross-institutional collaborations for both learning and research. He is currently the university’s Head of Bars and Dining.We delve into the university's approach to food and menus, particularly the Menus of Change, a ground-breaking initiative by The Culinary Institute of America and Harvard T.H. Chan School of Public Health. The conversation also covers the challenges of implementing sustainable and ethical food practices in catering and how the university is working towards these goals.Links:Menus of Change: https://www.menusofchange.org/Giving Food More Thought: http://www.givingfoodmorethought.com/Matt’s LinkedIn: https://www.linkedin.com/in/matt-tebbit-06a18a3a/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and

Polly Robinson is a coach who specialises in leadership coaching for hospitality businesses. She joins the show to share her story and explain how she works with clients, including running leadership development workshops and participating in a government-funded program. Find out about the impact of leadership coaching for business growth, working in a VUCA (Volatility, Uncertainty, Complexity and Ambiguity) environment, and the importance of challenging oneself and others to reach their potential.Links:Polly’s Website: https://pollyrobinson.co.uk/Polly’s Instagram: https://www.instagram.com/polly_robinson_coach/Polly’s LinkedIn: https://www.linkedin.com/in/pollyannrobinson/Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email them directly at advice@bizimply.com.This podcast uses the

Today we get an insight into what can be achieved when a business is used as a force for good and makes significant changes in their food supply chain – through cage-free eggs. We are joined by expert two guests: Yulia Bolotina, the Global Head of ESG at Gategroup – a global leader in airline catering, and Hannah Surowinski, the Global Corporate Relations Manager at The Humane League, an international nonprofit that is ending the abuse of animals raised for food.In this episode, we touch on the challenges of creating a positive business model, ethical sourcing in the catering industry, the role of collaboration to create change, ESG reporting, and so much more. Links:The Humane League: https://thehumaneleague.org/Gategroup: https://gategroup.com/Open Wing Alliance: https://openwingalliance.org/Fast Action Network: https://thehumaneleague.org/fast-action-networkConnect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who ar

Time is a concept many of us are obsessed with, but it’s totally subjective. Jacob Dahl joins me to unpack the nature and experience of time for a better life. He was, until recently, a Senior Partner at McKinsey & Company, after spending 26 years at the global consulting firm. Today, he is a board member of a leading international bank and continues to be a serious student of science.We find out about his journey and how he became obsessed with time. Jacob shares insights about time management, how to view time differently, and how to use it to our advantage. We also touch on the struggles of managing time during difficult times in business and the importance of understanding the concept of time. Links:‘In Search of Time’ by Jacob Dahl: https://www.amazon.com/dp/1911687425Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. He

Today we explore the role of food in physical and mental performance. We are joined by Eleanor Rees, a nutritionist whose goal is to help everyone improve their overall health and lifestyle. Her areas of expertise include assisting with weight loss, helping with muscle gain or guiding those transitioning from amateur to professional sport.In this episode, we discuss the benefits of scratch cooking, the importance of plant-based foods, and how nutrition impacts mood and brain function. Eleanor also shares how to use food as a vehicle for performance and breaks down some of the confusing advice around nutrition. Links:Eleanor’s website: https://www.eleanorrees.co.uk/Elearnor’s Instagram: https://www.instagram.com/ditchthemyth/ Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at www.bizimply.com or email t

Based in Staffordshire, Parogon pub group is a privately owned, independent company started in 2007 and led by 5 local friends with a wealth of industry and business knowledge. It’s their mission to provide fabulous restaurants for local and surrounding communities to visit, enjoy and receive excellent customer service. We are joined by Richard Coldlough, the MD of the business, to learn how they have been expanding over the years. In this conversation, Richard talks about creating a winning business formula, their focus on being a premium brand, the importance of growing at speed of what is comfortable, promoting their internal staff to leaders, and how Richard priorities working on – not in – the business.Links:Yapster: https://www.yapster.info/ ‘Traction’ by Gino Wickman: https://www.amazon.co.uk/dp/1936661837‘Good To Great’ by Jim Collins: https://www.amazon.co.uk/dp/0712676090/Parogon Group: https://parogongroup.co.uk/Richard’s LinkedIn: https://uk.linkedin.com/in/richard-colclough-615b391aConn

The Irish start-up rezexe helps operators who want full capacity by reducing the number of no-shows. Through their technology and data, they can enable trade in places on reservation and on waiting lists. It saves restaurants lost revenue and a lot of frustration. Ross joins the show to talk about the marketplace of reservations that benefits everyone.In this episode, we discuss the impact of no-shows, the need to be transparent with data, the psychology behind paying a premium, the importance of customer service, and why the biggest risk comes from not making decisions.Links:#143 Dino Joannides, Advisor and Senior Executive at Bizimply and rezexe, on Doing Your Homework: https://www.hospitalitymavericks.com/143-dino-joannides-advisor-and-senior-executive-at-bizimply-and-rezexe-on-doing-your-homework/ resexe: https://rezexe.co.uk/ Connect with Ross on LinkedIn: https://www.linkedin.com/in/ross-ivers-846595197/Connect with the podcast:Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq&nb